We hope you love your NESSARA piece – it’s made just for you.
But if something isn’t quite right, here’s how we handle returns:

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Standard returns

You are welcome to return non-customized items within 14 days of receiving your order.

To be eligible:

• The item must be unused, in its original condition and packaging

• You must contact us before sending anything back

Return shipping is at your own cost, unless the item is faulty.

Custom pieces

Please note: All personalized or customised items are final sale.
Since they are made specifically for you, we cannot offer refunds, exchanges or cancellations once the order is placed. 

If your item arrived damaged, faulty, or if we made a mistake with engraving or production – please reach out.
We take full responsibility for errors on our side and will make it right.

Exchanges

We offer exchanges for incorrect or faulty items, or store credit if the same piece is no longer available.

To start a return

Email us at nessarase@gmail.com with:

• Your order number

• A short description of the issue

• A photo (if applicable)

We’ll reply within 1–2 business days with clear next steps.